RV Tech LLC Privacy Policy
Effective Date: 8/25/2024
1. Introduction
At RV Tech LLC (“we,” “us,” or “our“), we value your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website www.rvtechtx.com (the “Site“) and when you use our services, including but not limited to text messaging communications.
By accessing or using our Site and services, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not access the Site or use our services.
2. Information We Collect
We may collect personal information that you voluntarily provide to us when you:
- Register on the Site
- Schedule a service appointment
- Subscribe to a newsletter
- Fill out a form
- Provide feedback
- Participate in promotions
- Provide your mobile phone number and consent to receive text messages
The personal information we collect may include:
- Name
- Email address
- Mailing address
- Phone number
- Payment information
- Any other information you choose to provide
3. How We Use Your Information
We may use the information we collect from you for purposes including:
- Providing and managing your account
- Processing transactions and fulfilling orders
- Sending administrative information, such as confirmations and updates
- Responding to customer service requests and support needs
- Sending promotional communications about our own products and services
- Personalizing your experience on the Site
- Contacting you via text messages (SMS) if you have provided explicit consent
- Improving our Site and services
- Keeping you updated on services, offerings, and company news
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small data files that a website stores on your device. We use cookies to:
- Understand and save user preferences for future visits
- Compile aggregate data about Site traffic and interactions
- Track user activity to improve our Site and services
We utilize third-party services such as Google Analytics and Facebook Pixels to collect information about your browsing activities over time and across different websites following your use of our Site.
Your Choices:
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings. Note that disabling cookies may affect the functionality of the Site.
5. Third-Party Services
We may share your information with third-party service providers who perform services on our behalf, such as:
- Payment processing
- Data analysis
- Email delivery
- Hosting services
- Customer service
- Marketing assistance
These third parties are contractually obligated to protect your information and are prohibited from using your personal information for any purpose other than as specified by us.
6. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to others. We may disclose your information:
- To comply with legal obligations, such as responding to subpoenas or court orders
- To protect and defend our rights and property
- To prevent or investigate possible wrongdoing in connection with the Site or services
- With your consent or at your direction
7. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure.
8. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
9. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
10. Your Choices and Rights
- Opt-Out of Email Communications: You may opt out of receiving promotional emails from us by following the unsubscribe instructions provided in those emails or by contacting us directly.
- Access and Update Information: You may contact us to access, correct, or delete your personal information.
- Cookies: You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent.
11. Text Messaging (SMS) Consent
By providing your mobile phone number and affirmatively opting in to receive SMS communications, you consent to receive text messages from us, which may include transactional and promotional messages. Consent to receive text messages is not a condition of purchasing any goods or services.
Opting In:
- You may opt in to receive SMS messages by explicitly checking an unchecked box during registration, scheduling a service, or by providing consent through other means where specified.
Message Frequency:
- Message frequency may vary based on your interactions with us.
Message and Data Rates:
- Standard message and data rates may apply. Check with your mobile carrier for details.
Opting Out:
- You can opt out of receiving text messages at any time by replying “STOP” to any SMS message you receive from us. After you send “STOP,” we may send you a confirmation message to acknowledge your request.
Help:
- If you need assistance, reply “HELP” to any of our messages or contact us at (817) 592-5513 or [email protected].
We do not use pre-checked boxes or require consent to receive SMS messages as a condition of using our services.
12. How We Obtain Consent
We obtain consent for SMS communications through clear and conspicuous opt-in methods, such as:
- Online Forms: When you provide your mobile phone number during registration or scheduling a service and check an unchecked box indicating your consent to receive SMS messages specific to RV Tech LLC.
- In-Person or Verbal Agreements: Through explicit consent obtained via paper forms or verbal agreements, where you are informed about SMS communications and provide your mobile phone number along with your consent.
We ensure that:
- The opt-in language is specific to SMS communications and is not bundled with other forms of communication (voice, email, etc.).
- Consent is obtained separately and is not a condition for purchasing goods or services.
- Opt-in boxes are not pre-checked and are entirely optional.
13. Do Not Track Signals
Our Site does not respond to Do Not Track signals. However, we do not track your online activity over time and across third-party websites or online services.
14. Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Any changes will become effective immediately upon posting the updated Privacy Policy on the Site. Your continued use of the Site and services after the posting of changes constitutes your acceptance of such changes.
15. International Users
Our Site and services are intended for users located within the United States. We do not target or knowingly collect personal data from individuals outside the United States. If you are accessing the Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States.
16. State Privacy Rights
Residents of certain states may have additional rights regarding their personal information. We comply with all applicable state privacy laws, including but not limited to those in Texas.
17. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:
RV Tech LLC
380 Cagle Crow Road
Mansfield, Texas 76063
[email protected]
(817) 592-5513
This Privacy Policy has been designed to comply with all applicable U.S. federal and state laws and regulations and to remove us from responsibilities under European data protection laws.
18. Additional Information for Compliance
To ensure full compliance with The Campaign Registry (TCR) requirements and carrier SMS policies, we provide the following additional details:
Obtaining Consent Outside of Website:
- In-Person Consent: If you provide your mobile phone number during an in-person interaction, we will explicitly inform you about our SMS program and request your consent by having you sign a consent form specific to SMS communications.
- Verbal Consent: If consent is obtained verbally (e.g., over the phone), we will inform you about the nature of the messages you will receive, message frequency, and that message and data rates may apply. We will document the consent provided.
Opt-In Language for SMS Consent:
- The opt-in language is specific to SMS communications and includes the following information:
- Description of the SMS program
- Company name: RV Tech LLC
- Message frequency
- Statement that message and data rates may apply
- Instructions for opting out (e.g., replying “STOP”)
- Link to this Privacy Policy and Terms of Service
Sample Opt-In Disclosure:
“By checking this box and providing your mobile number, you agree to receive text messages from RV Tech LLC regarding your service appointments and promotional offers. Message frequency may vary. Message and data rates may apply. Reply STOP to cancel. See our Privacy Policy and Terms of Service.”
Compliance with Carrier Policies:
- We strictly adhere to all carrier policies regarding SMS communications, including but not limited to:
- Not using SMS for prohibited content
- Providing clear opt-out instructions
- Not sending messages to users who have opted out
- Maintaining records of consent
19. Updates and Notifications
We will notify you of any significant changes to this Privacy Policy by posting a notice on our Site or by sending you an email if you have provided one. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
20. Acceptance of Terms
By using our Site and services, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not use our Site or services. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
21. Governing Law
This Privacy Policy and any disputes related thereto shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles.
22. Severability
If any provision of this Privacy Policy is found to be unlawful, void, or unenforceable, the remaining provisions shall remain in full force and effect.
Thank you for choosing RV Tech LLC for your RV service needs. We are committed to providing you with excellent service while protecting your privacy and personal information.